Welcome to the Helmholz Benelux Webshop FAQ. Here, you’ll find answers to the most common questions about our online store, including ordering, payments, shipping, returns, and support.
If you can’t find the information you’re looking for, feel free to contact us via our contact form, e-mail or start a direct chat. Our team is happy to assist you!
What products are available in the webshop?
All products listed on our website that are directly available or quickly in stock can be ordered through the webshop.
Who can use the webshop?
Our webshop is exclusively for B2B customers.
I have a price agreement with Helmholz Benelux. Will my agreed prices be applied in the webshop?
No, existing price agreements are not applied in the webshop. If you have a special pricing agreement, please place your order using your usual method (e.g., via email or our contact form).
What payment methods are available?
We only accept pre-payment with different payment methods. (pre-payment, maestro, V Pay, Mastercard, Visa, Bancontact and iDeal)
What are the delivery times and shipping costs?
- We will ship the items as soon as possible, usually within 2 business days.
- Shipping costs are calculated at checkout.
Is there a minimum order value or bulk discounts?
- No minimum order value is required.
- For bulk discounts, please request a quote via our contact form.
How do I request a return or warranty claim?
Please submit your request via email or our contact form. Each case will be reviewed individually.
Do I need an account to place an order?
No, it is not possible to create an account. Orders can be placed without registration.
How can I get technical support after purchase?
Technical support is available via our website, contact form, or email.