Ordering, payment and delivery
In the Helmholz Benelux online shop, business customers order PROFINET, PROFIBUS, CAN and Industrial Ethernet components directly, without an account and from a single item.
- Pay by iDEAL | Wero, Bancontact, credit card or Apple Pay
- Delivery throughout the EU, products in stock usually shipped within 2 business days
- Support in Dutch, German and English
Frequently asked questions
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Ordering
Who can order in the online shop?
The Helmholz Benelux online shop is for business customers (B2B) throughout the EU. You order and pay online, and we deliver to your company address.
Which products can I order online?
Every product on our website that is in stock or quickly available can be ordered directly; the product page shows the status, for example “Quickly available!”. For other products, request a quotation and we come back to you with price and delivery time.
Do I need an account?
No. You order as a guest: enter your company and delivery details at checkout and pay. Your order confirmation arrives by email.
Are my agreed prices applied?
The online shop shows list prices. With a price agreement, send your order to info@helmholz-benelux.eu as usual and we invoice your agreed prices.
Is there a minimum order value or a quantity discount?
You can order from a single item: there is no minimum order value. For larger quantities or project orders, request a quotation for a quantity price.
Payment, delivery and support
How do I pay?
You pay when you order: by iDEAL | Wero, Bancontact, credit card or Apple Pay, or by prepayment via bank transfer. With prepayment, we ship your order as soon as your payment is in.
Are the prices excluding VAT?
Yes, all prices in the online shop are excluding VAT. Companies elsewhere in the EU with a valid VAT number receive an invoice with VAT reverse charge; for Dutch companies, we add Dutch VAT.
When and where do you deliver?
We deliver throughout the EU and ship products in stock usually within 2 business days. The shipping costs are shown at checkout, before you pay.
How do I return a product or make a warranty claim?
Send your order number and a short description of the issue to info@helmholz-benelux.eu or via the contact form. We look at each case individually and tell you how to send the product. Returns and warranty follow the FHI delivery terms, which we send you on request.
How do I get technical support?
Call +31 85 40107-10, email info@helmholz-benelux.eu or use the chat on this page; we help you in Dutch, German and English. During office hours (07:00 to 18:00) we aim to answer the same day. Manuals and GSDML files are on each product page under Downloads.
Questions about an order?
Call +31 85 40107-10 or send us your question, or go straight to the online shop.